12.1 Subject to applicable law, if we agree to make arrangements for the provision of additional or alternative services (including surface transportation), we and Our Operators shall have no liability to you for such services except for negligence on our part in making such arrangements or where we have liability under the Consumer Guarantees Act 1993 (New Zealand).

12.2 If we arrange for another company to provide such additional services (including surface transportation) to you, we are acting only as your agent in making those arrangements and the terms and conditions of the company providing such additional services (including surface transportation) shall apply to you. Such conditions are available from us on request.

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