• "We", "our" "ourselves" or "us" means Air New Zealand Limited.
  • "You", "your" or "yourself" means any person, except members of the crew, carried or to be carried in our aircraft pursuant to a Ticket. (See also definition of "Passenger").


"AIRLINE DESIGNATOR CODE" means the two or three character codes which identify air carriers.

"AUTHORISED AGENT" means a passenger sales agent who has been appointed by us to represent us in the sale of air carriage on our services.

"BAGGAGE" means your articles, effects and other personal property accompanying you on your journey. Unless otherwise specified, it includes both your Checked and Unchecked Baggage.

"BAGGAGE CHECK" means those portions of the Ticket or other documents issued by us or on our behalf that relate to the carriage of your Checked Baggage.

"BAGGAGE IDENTIFICATION TAG" means a document issued solely for identification of Checked Baggage.

"BOARDING PASS" means the document issued to you at check-in which entitles you to board and occupy a specified seat on the aircraft.

"CARRIER" means an air carrier other than us.

"CHECKED BAGGAGE" means Baggage which we take custody of and for which we have issued a Baggage Check.

"CODE SHARE FLIGHT" means a flight operated by a Carrier other than a Related Operator on which we issue a Ticket identifying our name or Airline Designator Code as the air carrier.

"CONDITIONS" means these Conditions of Carriage.

"CONJUNCTION TICKET" means a Ticket issued to you in connection with another Ticket which together constitute a single contract of carriage.

"COUPON" means both a paper Flight Coupon and an Electronic Coupon.

"DAMAGE" means (i) the death, wounding, or other bodily injury of a Passenger; or (ii) loss, partial loss, theft of or other damage to Baggage; in each case arising out of or in connection with carriage by air or other services incidental to the carriage by air performed by us or a Related Operator.

"DAYS" mean calendar days, including all seven days of the week; provided that, for the purpose of notification, the day upon which notice is dispatched shall not be counted; and provided further that for purposes of determining the duration of validity of a Ticket, the day upon which the Ticket is issued, or the flight commenced shall not be counted.

"ELECTRONIC COUPON" means an electronic flight coupon or other value document in electronic record form held in our database.

"ELECTRONIC TICKET" means the Itinerary/Receipt issued by us or on our behalf, the Electronic Coupons, Important Notices and, if applicable, a Boarding Pass.

"EUROPEAN UNION" means those states which are for the time being members of the European Union as established by the Treaty of Rome 1957 (as subsequently amended).

"FLIGHT COUPON" means that portion of the Ticket that bears the notation "good for passage," or in the case of an Electronic Ticket, the Electronic Coupon, and indicates the particular places between which you are entitled to be carried.

"IMPORTANT NOTICES" means a summary of some of the key matters contained in these Conditions accompanying an Electronic Ticket.

"INTERNATIONAL CARRIAGE" means any carriage by air in which, according to the agreement between the parties, the place of departure and the place of destination, whether or not there be a break in the carriage or a transhipment, are situated either within the territories of two countries, or within the territory of a single country if there is an agreed stopping place within the territory of another country.

"ITINERARY/RECEIPT" means a document or documents we issue to a Passenger travelling on an Electronic Ticket that contains the passenger's name, travel details and notices.

"MONTREAL CONVENTION" means, the Convention for the Unification of Certain Rules Relating to International Carriage by Air, signed at Montreal, 28 May 1999 (hereinafter referred to as the Montreal Convention).

"OUR OPERATORS" means Related Operators and Code Share Flights.

"PASSENGER" means any person, except a member of the crew, carried or to be carried in an aircraft pursuant to a Ticket. (See also definition of "you", "your" and "yourself").

"PASSENGER COUPON" or "PASSENGER RECEIPT" means that portion of the Ticket issued by us or on our behalf, which is so marked and which ultimately is to be retained by you.

"RELATED OPERATOR" means a subsidiary of Air New Zealand Limited which is an air operator operating domestic New Zealand or Trans-Tasman flights on behalf of Air New Zealand Limited.

"RELATED SERVICES" means flights on the Air New Zealand network operated by Related Operators.

"SDR" means a Special Drawing Right of the International Monetary Fund as defined in Article 15.11.

"STOPOVER" means an agreed break in your journey at a point between the place of departure and the place of destination.

"TARIFF" means the published fares, charges and/or related conditions of carriage of an airline filed with Governments.

"TICKET" means either the document entitled "Passenger Ticket and Baggage Check" or the Electronic Ticket, in each case issued by us or on our behalf, and includes these Conditions, Important Notices and Coupons.

"UNCHECKED BAGGAGE" means any of your Baggage other than Checked Baggage.

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