Fee description Fee if paid via Service Centre (per person) Fee if paid online (per person)
TRANSACTIONAL SERVICE FEES
Member's Gifting Register
Adding a non-Airpoints household member to your register (per person added) NZ$25/Airpoints logo25
NZ$25/Airpoints logo25

Adding an Airpoints™ member to your register (per person added) No fee No fee
Removal of a giftee from your register No fee No fee
Booking Fees - Air Rewards
Air New Zealand - New Zealand Domestic
(per one-way journey)
NZ$30/Airpoints logo30 No fee
Air New Zealand - Short-haul¹
(per one-way journey)
NZ$35/Airpoints logo35 No fee
Air New Zealand - International Long-haul
(per one-way journey)
NZ$60/Airpoints logo60 No fee
Upgrade request
(per sector)
NZ$25/Airpoints logo25 No fee
Companion ticket - Short-haul¹
(per one-way journey)
NZ$35/Airpoints logo35 Not available online
Companion ticket - International Long-haul
(per one-way journey)
NZ$60/Airpoints logo60 Not available online
Star Alliance and Partner Airlines
(per booking)
NZ$100/Airpoints logo100 Not available online
Star Alliance Round the World ticket (per booking)
NZ$120/Airpoints logo120 No fee if changing on Star Alliance website
Booking Fees - Non-Air Rewards
Per product booked NZ$25/Airpoints logo25 No fee
Change Fees**
Air New Zealand - New Zealand Domestic NZ$30 No fee
Air New Zealand International Short-haul NZ$35 No fee
Air New Zealand International Long-haul NZ$60 No fee
Companion ticket - Short haul¹ (per one-way journey)
NZ$35 Not available online
Companion ticket - International Long-haul (per one way journey)
NZ$60 Not available online
Star Alliance and Partner Airlines
(per booking)
NZ$60 Not available online
Star Alliance Round the World ticket (per booking)
No fee
No fee if changing on Star Alliance website
Cancellation Fees
Air New Zealand (New Zealand Domestic and International) According to the applicable fare rules According to the applicable fare rules
Companion ticket According to the applicable fare rules Not available online
Star Alliance and Partner Airlines
(per booking)
NZ$100/Airpoints logo100 Not available online
Fee description Fee if paid via Service Centre (per person) Fee if paid online (per person)
OTHER FEES
Replacement of Airpoints member's card - delivered to a New Zealand address (per card) No fee Not available online
Replacement of Airpoints member's card - delivered to an address outside of New Zealand (per card) NZ$25/Airpoints logo25 Not available online
Change of country of Residence*** No fee No fee
Request posted statement NZ$25/Airpoints logo25 Print version available online

 

For more information on Service Fees, please refer to the Airpoints Terms and Conditions.
* Fees may be waived depending on the terms and conditions of a particular Airpoints Direct credit card or product (NZ residents only).
** Change Fees apply in addition to any additional fare collection which must be paid for with cash. Fees may vary depending on the origin of the flight(s) in question or where collected outside of New Zealand.
*** If you change your country of residence to or from Australia more than twice in a 12 month period you will incur a service fee of $25 or Airpoints logo25
Note: An online Airpoints account is only available to Airpoints members residing in New Zealand, Australia, United Kingdom, Canada, Singapore, Hong Kong, Japan and the Pacific Islands.
Where Fees are charged according to applicable fare rules, they may be paid only in cash.
¹Tasman and Pacific are services between New Zealand and Australia, the Cook Islands, Fiji, Norfolk Island, Tonga and Samoa.
^ Programme fee chart for members residing in Australia and Norfolk Island (please note you will be redirected to the Air New Zealand Australian storefront).