From 12 July 2012 to purchase an upgrade using Airpoints Dollars, Airpoints Gold, Silver and Jade members will need to request a OneUp™ upgrade. Gold Elite members will still be able to request one class Standby Upgrades at current fixed rates.

Find out what the OneUp changes mean for Airpoints members.

Standby Upgrades (Available up to 12 July 2012)

• Can be requested once bookings are ticketed.
• If your Standby upgrade isn't provided, you will receive a refund of the Airpoints Dollars used to purchase it.
• Gold members may receive confirmation of their Standby upgrade from Air New Zealand up to 72 hours prior to their scheduled flight time.
• Gold Elite members may receive confirmation of their Standby upgrades from Air New Zealand up to 355 days prior to their scheduled flight time.
• Prior confirmation of Standby upgrades for Gold Elite and Gold members is subject to limited booking class availability in the applicable service class of travel being present at the time the upgrade request is considered.
• We are changing the way you book Standby Upgrades with Airpoints Dollars effective from 12 July 2012 - check here for details.

Effective for upgrade requests made from 5 December 2011, if Members wish to use upgrade benefits departing on our flights from London Heathrow, an additional amount equivalent to the Air Passenger Duty (levied by HM Customs & Revenue) applies for upgrades from Economy Class to a higher class and will need to be collected prior to that flight if the upgrade is confirmed. More information.

Confirmed Upgrades (Available up to 12 July 2012)

• Can be confirmed once bookings are ticketed (but not less than four hours) before your scheduled flight, subject to availability.
• Have greater availability than Standby upgrades.
• Are only available in conjunction with some fares (see the upgrade chart for details).
• Are subject to limited booking class availability being present within the applicable service class of travel sought at the time the upgrade request is requested.
• Confirmed Upgrades will no longer be available from 12 July 2012.

Effective for upgrade requests made from 5 December 2011, if a Member wishes to use a Confirmed upgrade from Economy class to one of the higher service classes for one of our flights departing from London Heathrow, an additional amount equivalent to the difference between the Air Passenger Duty (levied by HM Customs & Revenue) that applies for travel in Economy class and the Air Passenger Duty that applies for travel in one of the higher classes will need to be collected by us prior to that flight, if the upgrade is confirmed. More information.

Recognition Upgrades (previously Complimentary Upgrades)

Recognition Upgrades are a special type of standby upgrade, and are only available to Airpoints Silver, Gold and Gold Elite members as part of the Member's tier status benefits. When you request a Recognition Upgrade on a flight departing London Heathrow and your request was made after 5 December 2011, you will need to pay an additional amount equivalent to the difference between the Air Passenger Duty (levied by HM Customs & Revenue) that applies for travel in Economy class and the Air Passenger Duty that applies for travel in one of the higher classes that will need to be collected by us prior to that flight, if the upgrade is confirmed. More information.

• These upgrades may be gifted by Gold Elite members only.
• Silver members may receive confirmation of their Recognition Upgrade from Air New Zealand up to 48 hours prior to their scheduled flight time.
• Gold members may receive confirmation of their Recognition Upgrade from Air New Zealand up to 72 hours prior to their scheduled flight time.
• Gold Elite members may receive confirmation of their Recognition Upgrade from Air New Zealand up to 355 days prior to their scheduled flight time.
• Prior confirmation of Recognition Upgrades is subject to limited booking class availability being present within the service class of travel sought at the time the upgrade request is considered.
• Two one-class, one-sector Recognition Upgrades are required to bypass Premium Economy and upgrade from Economy to Business Premier on long haul routes dedicated to an Economy, Premium Economy and Business Premier offering.
• If your Recognition Upgrade isn't provided, your upgrade will be refunded.
• You can see how many unused Recognition Upgrades you have available online.
• Just login to myairnz (your new-look personal homepage) and go to your Airpoints Account Summary under myPoints. If you were previously registered for 'My Account', your login details will work in myairnz. Or, if you've not logged in before, register now.

Recognition Upgrades will continue to be provided to our Silver, Gold and Gold Elite members and may be requested as usual. They will be reviewed in the timeframes mentioned above for each tier, however we strongly advise that requests for Recognition Upgrades be made at least 7 days before your flight departs.

Please note that Air New Zealand Upgrades are only available on Air New Zealand ticketed and operated flights. They are not available in conjunction with Airpoints companion tickets, Star Award tickets, flights booked in X class, travel industry fares, grabaseat Greenlight fares or prize/promotional tickets. For more information, see Airpoints Terms and Conditions.