You can manage your own booking online whether it was made online, in person or over the phone. Here’s some explanation about the things you can do online. For other needs please phone 1-800-262-1234.
Request seats
You can request seats for most Air New Zealand customers. Whether you've just made a new booking, or have a booking that was made some time ago, you can request seats online anytime before your flight.
Please note while we do our best to accommodate all seat requests, these are only confirmed at check-in since operational requirements may require seating to be reassigned.
Upgrade product
If you’re booked to travel on our new Economy long-haul international service, you can choose to upgrade to our Skycouch with this upgrade product option. This option is currently only available on the Boeing 777-300 aircraft on our NZ1/NZ2 services between Los Angeles and Auckland and v.v. for departures from 02 Apr 11 onwards.
Please note, it is important that you request your product upgrade on the website for the currency you used to purchase your flights.
For bookings paid in US dollars, please use our USA website, www.airnewzealand.com, to upgrade the products in your booking.
Add passport details (and Secure Flight data)
Under the Transportation Security Administration (TSA) Secure Flight program, Air New Zealand is required to collect Secure Flight Passenger Data which includes a passenger's full name (as it appears on government-issued identification), date of birth, gender, and TSA issued Redress Number (if available).
The purpose of the Secure Flight program is to enhance the security of air travel through the use of improved watch list matching to identify known and suspected terrorists.
If you did not enter your passport details (and Secure Flight data) as part of your booking, please use the ‘Add passport details’ option on the homepage to enter this data prior to travel.
For more information about the TSA's Secure Flight program visit TSA's website.
Details required to manage your booking
To use these options you will need to enter your family name and booking reference. You may also be asked for an email address and phone number.
Your booking reference can be found on your ticket, and has six letters and/or numbers the last of which is always “H”. If your booking was made through another website or travel agent, the booking reference may be described as Airline Ref, Ticket Number or Record Locator.